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Customer Support Pricing Calculator
Calculate monthly pricing from interaction volumes using CHU weights, micro-scheme bands, and FTE pricing.
⚙ CHU weighting enabled
🔄 Micro-scheme + FTE pricing
Service Model
Choose how you want us to support you
1. Client Profile
2. Interaction Volumes
3. Commercial Adjustments
+
–
4. Setup & Onboarding Fees One-off
Optional one-time costs. Edit or clear any field as needed.
Prices shown in GBP. This is a frontend prototype (no data saved).
Results
retailerLive calculation as you type.
Final price (monthly)
£0
Subtotal£0
Final Total£0
Price Breakdown
One-Off Investment
£0
Total CHUs
0.00
Weighted by interaction type
FTE required
0.000
Includes 1.3 shrinkage
Micro-scheme band
—
FTE price (monthly)
—
Agent cost + 18% overhead
CHU weightsRetailer
Calls1.000
Chats/SMS0.35
Emails0.50
Tier pricing (FTE model)1.0× / 1.4× / 2.2×
Tier 1—
Tier 2—
Tier 3—
Tiers are derived from the FTE price (even if the micro-scheme band applies).
Micro-scheme bands
0–100£750
101–300£1,500
301–1,000£2,500
>1,000FTE pricing